Terms of service

TERMS OF SERVICE

Last Updated: 14-11-2025

Welcome to Danystone Designs. These Terms of Service ("Terms") govern your use of our website at danystone.co.nz and your purchase of our custom-made products. By accessing our website or placing an order, you agree to be bound by these Terms.

1. ABOUT US

Legal Name: DANIEL AND PHILIP LIMITED
NZBN: 9429050994120
Business Address: 23A Peek Street, Ellerslie, Auckland 1051, New Zealand
Contact: office@danystone.co.nz | +64 27 649 3081
Governing Law: These Terms are governed by the laws of New Zealand

2. ACCEPTANCE OF TERMS

By using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Return and Refund Policy. If you do not agree to these Terms, please do not use our website or services.

3. AGE REQUIREMENT

You must be at least 18 years of age to make purchases on our website. By placing an order, you confirm that you are 18 years or older.

4. ACCOUNT CREATION

To place an order, you may be required to create an account by providing:

  • First name
  • Last name
  • Email address
  • Password

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

5. PRODUCTS AND SERVICES

5.1 Made-to-Order Nature

All Danystone Designs products are custom-made specifically for you based on your unique measurements and requirements. Most of our products are bespoke creations, not ready-made items. Each piece is crafted with strict quality standards to ensure exceptional results.

5.2 Product Categories

We offer products ranging from affordable to luxury designs. The materials and construction methods vary according to the product category and price point, but all items maintain our high-quality standards.

5.3 Complimentary Veil

Selected products include a complimentary veil. This will be clearly indicated on the product page. Other gown categories do not include a free veil.

5.4 Production Timeline

  • Standard production and delivery: Up to 2 months from receipt of measurements
  • Rush orders may be available for an additional fee (fees vary based on product category)
  • In rare circumstances, additional time may be required due to material availability or unforeseen events

5.5 Measurement Services

You may provide measurements through:

  • Self-measurement: Following our measurement guide
  • LookSmart Professional Measurement Service: Available at participating locations
    1. Some LookSmart branches: Measurement service cost covered by Danystone Designs
    2. Other LookSmart branches: Pay directly to LookSmart and we will reimburse you up to $35 NZD

5.6 Custom Alterations and Design Modifications

  • After placing your order and providing measurements, you may request design modifications or style changes before production begins
  • Contact us immediately after placing your order to discuss your ideas
  • We will assess whether additional costs are necessary and confirm feasibility
  • Modifications will be made according to your specifications where technically possible
  • Alterations requested after delivery are the customer's responsibility and expense (fees vary based on complexity)

6. PRICING AND PAYMENT

6.1 Currency

All prices are displayed in New Zealand Dollars (NZD) and include GST.

6.2 Payment Methods

We accept:

  • Shopify Payments
  • Credit cards
  • PayPal
  • Afterpay (for payment installments)

6.3 Payment Terms

  • Standard: Full payment is required when the order is placed
  • Deposit Option: Available by arrangement - contact us to discuss deposit payment plans
    1. First deposit due at order placement
    2. Remaining balance due before delivery
  • Afterpay: Available for eligible orders
  • Custom Payment Plans: Contact us to discuss alternative payment arrangements

6.4 Price Accuracy

We strive to ensure all prices are accurate. However, we reserve the right to:

  • Correct pricing errors
  • Modify prices without prior notice
  • Refuse or cancel orders placed at incorrect prices

6.5 Additional Fees

  • Rush order fees: Vary based on product category and timeline requirements
  • Alteration fees (post-delivery): Vary based on complexity and product category
  • All fees will be communicated clearly before you confirm your order

7. ORDER PROCESS

7.1 Order Placement

When you place an order through our website, you are making an offer to purchase the product(s) subject to these Terms.

7.2 Order Confirmation

  • You will receive an order confirmation email once your order is placed
  • Production begins once we receive both payment and your measurements
  • Order confirmation does not guarantee acceptance

7.3 Right to Refuse Orders

We reserve the right to refuse or cancel any order if:

  • The requested customization is technically impossible
  • We cannot source required materials
  • We suspect fraudulent activity
  • Payment cannot be verified
  • Any other reasonable business concern arises

7.4 Material Unavailability

If materials become unavailable after you place your order:

  • We will contact you immediately
  • We will offer alternative materials of comparable or superior quality
  • We will work with you to ensure the final product meets your satisfaction
  • You may cancel your order for a full refund if alternatives are not acceptable

8. CUSTOMER RESPONSIBILITIES

8.1 Accurate Measurements

You are responsible for:

  • Providing accurate measurements according to our guidelines
  • Ensuring LookSmart measurements (if used) are taken correctly
  • Understanding that incorrect measurements may result in fit issues
  • Any costs associated with alterations due to incorrect measurements provided by you

8.2 Accurate Information

You must provide:

  • Correct shipping address for timely delivery
  • Valid contact information (email and phone)
  • Accurate payment information

8.3 Inspection Upon Delivery

You must:

  • Inspect your product immediately upon delivery
  • Record an unboxing video for your protection
  • Report any damage or defects within 7 days of delivery
  • Review our Return and Refund Policy for full details

8.4 Care and Maintenance

You are responsible for:

  • Following all care instructions provided with your garment
  • Using professional dry cleaning services only
  • Proper storage and handling of your garment
  • Any damage occurring after the 7-day inspection period

9. SHIPPING AND DELIVERY

9.1 Shipping Regions

We currently ship to:

  • New Zealand
  • Australia

9.2 Shipping Costs

We offer free shipping to New Zealand and Australia.

9.3 Delivery Timeframes

  • Standard delivery: Up to 2 months from receipt of measurements
  • Actual delivery times may vary based on production requirements and shipping conditions
  • For destination weddings or time-sensitive events, we strongly recommend ordering well in advance

9.4 Delivery Address

  • You must provide a complete and accurate delivery address
  • We are not responsible for delays or non-delivery due to incorrect addresses
  • You are responsible for ensuring someone is available to receive the delivery

9.5 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

10. INTELLECTUAL PROPERTY

10.1 Ownership

All content on our website, including but not limited to:

  • Design concepts and patterns
  • Product photographs and images
  • Text, graphics, logos, and trademarks
  • Website layout and functionality

is the exclusive property of DANIEL AND PHILIP LIMITED (Danystone Designs) and is protected by New Zealand and international copyright, trademark, and other intellectual property laws.

10.2 Customer Use

You may:

  • View and use our website for personal, non-commercial purposes
  • Share photos of your purchased dress on personal social media
  • Use product images for personal reference

You may not:

  • Reproduce, copy, or replicate our designs for commercial purposes
  • Use our images, content, or designs without written permission
  • Resell or redistribute our products
  • Scrape, download, or systematically collect website content

10.3 Customer Photos for Marketing

  • We may request permission to use customer photos for marketing purposes
  • We will obtain your consent before using your images
  • You may decline without affecting your order or service

11. WARRANTIES AND QUALITY GUARANTEES

11.1 Quality Standards

We maintain strict quality control standards for all products. While materials vary based on product category and price point (from affordable to luxury), every item is crafted with care and attention to detail.

11.2 Product Inspection

All products are thoroughly inspected before shipping to ensure they meet our quality standards.

11.3 Warranty Limitations

Our warranty covers manufacturing defects and damage during shipping (subject to our Return and Refund Policy). We do not warrant against:

  • Normal wear and tear
  • Damage caused by improper care or cleaning
  • Alterations made by third parties
  • Fit issues resulting from incorrect measurements provided by the customer
  • Body measurement changes between order placement and delivery
  • Damage occurring after the 7-day inspection period

12. LIMITATION OF LIABILITY

12.1 Maximum Liability

Our maximum liability for any claim arising from your purchase is limited to the purchase price you paid for the product.

12.2 Exclusions

We are not liable for:

  • Indirect, incidental, special, or consequential damages
  • Lost profits or business opportunities
  • Emotional distress or disappointment
  • Event-related losses (e.g., wedding postponement, venue costs)
  • Body measurement changes after order placement
  • Delays caused by force majeure events
  • Third-party service failures (shipping carriers, LookSmart, payment processors)

12.3 Force Majeure

We are not responsible for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Pandemics or public health emergencies
  • Supplier issues or material shortages
  • Shipping disruptions
  • Government actions or regulations
  • Labor disputes
  • Utility failures or internet outages

13. PRIVACY AND DATA PROTECTION

13.1 Data Collection

We collect only the information necessary to fulfill your order and deliver it safely, including:

  • Contact information (name, email, phone, address)
  • Measurement data
  • Payment information (processed securely through third-party payment processors)

13.2 Data Use

Customer information is used exclusively for:

  • Order processing and fulfillment
  • Customer service and communication
  • Delivery coordination

13.3 Data Retention

  • We do not retain customer information longer than necessary
  • Measurement records are deleted after delivery is completed
  • We are not interested in keeping records of personal information once the transaction is complete

13.4 Privacy Policy

For complete details on how we collect, use, and protect your data, please review our Privacy Policy.

13.5 Marketing Communications

  • Customers do not automatically receive marketing emails when creating an account
  • You may opt in to receive promotional communications
  • You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us

14. RETURNS AND REFUNDS

Returns and refunds are governed by our Return and Refund Policy. Please review this policy carefully before placing your order. Key points include:

  • Returns accepted only for damaged/defective products or measurement discrepancies
  • 7-day inspection and reporting period
  • Unboxing video required for damage claims
  • Made-to-order products cannot be returned due to change of mind
  • Full refund policy available at [link to Return and Refund Policy]

15. CANCELLATIONS

15.1 Before Production

Orders may be cancelled before production begins (i.e., before measurements are received). Deposits are non-refundable.

15.2 After Production Begins

Once production has started (after measurements are received), orders cannot be cancelled due to the custom nature and high production costs involved.

16. DISPUTE RESOLUTION

16.1 Contact Us First

If you have any complaints or concerns, please contact us first:

  • Email: office@danystone.co.nz
  • Phone: +64 27 649 3081

We are committed to resolving issues fairly and promptly.

16.2 Resolution Process

  • We will acknowledge your complaint within 3-5 business days
  • We will work with you to find a satisfactory resolution
  • Most disputes can be resolved through direct communication

16.3 Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.

17. MODIFICATIONS TO TERMS

17.1 Right to Modify

We reserve the right to update or modify these Terms of Service at any time without prior notice.

17.2 Notification

  • Changes will be posted on this page with an updated "Last Updated" date
  • If we have your contact information, we will notify you by email or phone of significant changes
  • Continued use of our website or services after changes constitutes acceptance of the modified Terms

17.3 Effective Date

The current version of these Terms is effective as of the date listed at the top of this page.

18. PROHIBITED ACTIVITIES

You agree not to:

  • Use our website for any unlawful purpose
  • Place fraudulent orders or provide false information
  • Initiate chargebacks for valid orders
  • Resell our products for commercial purposes
  • Reproduce or copy our designs without permission
  • Attempt to gain unauthorized access to our systems
  • Use automated systems (bots, scrapers) to access our website
  • Post false or misleading reviews
  • Interfere with other customers' use of our services
  • Violate any applicable laws or regulations

19. THIRD-PARTY SERVICES

19.1 LookSmart Measurement Service

  • LookSmart is an independent third-party measurement service
  • Danystone Designs is not responsible for LookSmart's services or measurements
  • Reimbursement for LookSmart fees (up to $35 NZD) applies to eligible locations
  • LookSmart's own terms and conditions apply to their services

19.2 Payment Processors

  • Payments are processed through Shopify Payments and other third-party processors
  • These services have their own terms and privacy policies
  • We do not store complete credit card information

19.3 Shipping Carriers

  • Shipping is handled by third-party carriers
  • Carriers' terms and conditions apply to shipping services
  • We are not responsible for carrier delays or service failures beyond our control

20. SPECIAL CIRCUMSTANCES

20.1 Destination Weddings

  • For destination weddings or time-sensitive events, order well in advance
  • Allow extra time for potential delays and any necessary alterations
  • We recommend ordering at least 3-4 months before your event

20.2 Rush Orders

  • Rush orders may be available subject to production capacity
  • Additional fees apply (varies by product category)
  • Contact us to discuss rush order availability and pricing
  • Rush orders are not guaranteed and depend on current workload

20.3 Custom Requests

  • We welcome custom design requests and modifications
  • Feasibility and additional costs will be assessed on a case-by-case basis
  • Contact us before placing your order to discuss custom requirements

21. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

22. ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and DANIEL AND PHILIP LIMITED (Danystone Designs) regarding your use of our website and purchase of our products.

23. WAIVER

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

24. CONTACT INFORMATION

For questions about these Terms of Service, please contact us:

DANIEL AND PHILIP LIMITED (Danystone Designs)
23A Peek Street, Ellerslie
Auckland 1051
New Zealand

Email: office@danystone.co.nz
Phone: +64 27 649 3081
Website: danystone.co.nz

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.